3
THREE YEAR WARRANTY
When Rupert started the original Rupert Neve & Company, many of his designs went to the broadcast industry. One of his greatest fears was that the phone would ring in the middle of the night and he’d hear, “We’re off the air, Rupert – your console is down. What can be done?”
Because of this fear, build quality was always of the utmost importance to Rupert, and we are proud to carry on this tradition of legendary reliability. Our equipment’s failure rates are among the lowest in the history of the industry, and nothing indicates this more than the live sound professionals who take our equipment all over the world, day after day, 365 days a year.
But if anything ever does go wrong, we’ve got you covered with a 3-year factory warranty. If you need help, get in touch and we will make it right.
Returns & Warranty
Rupert Neve Designs warrants this product to be free from defects in materials and workmanship for a period of three (3) years from date of purchase, and agrees to remedy any defect identified within such three year period by, at our option, repairing, or replacing the product.
Limitations and Exclusions
This warranty does not apply to any product which has been improperly installed, subjected to usage for which the product was not designed, misused or abused, damaged during shipping, damaged by any dry cell battery, or which has been altered or modified in any way. This warranty is extended to the original end user purchaser only. A purchase receipt or other satisfactory proof of date of original purchase is required before any warranty service will be performed.
THIS EXPRESS, LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLED TO THE EXTENT ALLOWED UNDER APPLICABLE STATE LAW. IN NO EVENT SHALL RUPERT NEVE DESIGNS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT.
Some states do not allow the exclusion or limitation of consequential damages or limitations on how long an implied warranty lasts, so this exclusion may not apply to you.
Warranty Service
If you suspect a defect in your device, you must first call us at +1 512-847-3013, or e-mail service@rupertneve.com. It is possible that a suspected defect could be due to a faulty cable or connector, improper setup, or some other factor not involving the unit itself. If it is determined that your unit may be defective, we will issue a return material authorization number which should be included in the return shipment.
These terms and conditions are subject to change without notice.